Terms & Conditions

Please read these terms and conditions carefully

1. Travelfusion Site (“TF Site”)

The terms and conditions (“Terms”) set out on this page govern the use of the www.travelfusion.com, ibe.travelfusion.com, Travelfusion Desktop, Travelfusion local country web sites and all white labels sites (collectively the “TF Site”), which are powered and operated by Travelfusion Limited (“Travelfusion”), who is also the owner of the TF Site.

You confirm by accepting these Terms that you are at least 18 years old.

The TF Site is a travel search service for air, rail and hotel which aggregates data and results from different travel suppliers (“Suppliers”) and enables direct bookings with or referrals to the Suppliers.

By accessing, obtaining or using information, data and materials from the TF Site, you agree to be bound by these Terms.

These terms and conditions may be modified and updated from time to time. Your use of the TF Site will be subject to the Terms in effect at the time of your use.

Travelfusion is not under any obligation to update the TF Site and may update or change it at any time at Travelfusion’s sole discretion. The TF Content (as defined in paragraph 2 below) may be out of date at any time.

Travelfusion may suspend access to or close the TF Site indefinitely without prior notice.

2. Use of TF Content

All information, data and material (“collectively the “TF Content”) on the TF Site belong to Travelfusion or its licensors.

Your use of and access to the TF Site does not grant any licence or right to use any of the TF Content.

You may retrieve and display the TF Content for your personal, non-commercial use only on a computer screen, PDA or mobile telephone, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk or on your mobile telephone (but not on any server or other storage device connected to a network). Except as expressly set out above, you may not reproduce, transmit, modify, store, archive or in any way commercially exploit any of the TF Content.

You are responsible for all use of the TF Site by you and by anyone you allow to use the TF Site, as well as anyone whom you allow access to your bookings / travel details.

If you opt to receive messages or any communications from the TF Site directly to your mobile device or e-mail address, you alone are responsible for ensuring that we have your current mobile number and your e-mail details are up to date. We are not responsible or liable for sending information to an out of date mobile number or e-mail address, or to a mobile number or e-mail address that are not currently in use.

Travelfusion has the right at any time at its sole discretion and without notice to restrict, suspend or terminate your use of all or any part of the TF Site and the TF Content.

You will be responsible to Travelfusion, its directors, officers, employees, representatives, providers, affiliates, Suppliers and any third parties connected with Travelfusion for any expenses, losses or any costs of whatsoever nature arising out of or in any way connected with your breach of the Terms or the agreements in the Terms; your use of or access to the TF Site and the TF Content.

3. Data Protection

Travelfusion takes the privacy of its customers very seriously. Travelfusion operates and is registered in accordance with the Data Protection Act 1998. Details of the Site Privacy Policy can be found in the Privacy Statement.

Travelfusion treats the security of the TF Site with utmost importance. Travelfusion is constantly considering ways in which it can safeguard the personal details of users, prevent unauthorised access to the TF Site and prevent unauthorised alteration of user-generated content.

4. Fees due to Travelfusion

Travelfusion shall be entitled to charge such reasonable fees as it considers appropriate which shall be referred to as:

  • the "Distribution Fee" where bookings are made using the TF Site; and
  • the "Handling Fee" where for the purposes of processing any payment for a booking made using the TF Site, Travelfusion may at its sole discretion act as the merchant for any card payments.

These fees will be shown as part of the booking process when you will be informed if such additional fees are due and the amounts you will be charged prior to submitting your booking request. Such fees will each be billed separately and will appear as separate charges on your bank or card statements.

5. Searches and Bookings

When you use the TF Site to make searches or to make any type of bookings, then such use of the TF Site will be subject to these Terms.

Any booking requests you submit through the TF Site or any bookings you make through the

TF Site, irrespective of whether you use a Travelfusion form or the appropriate Supplier’s form, will be subject to the terms and conditions of the appropriate Suppliers, including its conditions of carriage and any other terms that you may view in the course of the booking process. The Suppliers’ terms and conditions may contain provisions on passengers’ transportation and baggage (including dangerous goods), cancellations, rebooking or refunds, payment, delays, annulments and denied boarding, liability, as well as additional booking and fare rules. It is your responsibility to familiarise yourself and comply with the Suppliers’ terms and conditions

The contract for any booking requests you submit or any bookings you make through the TF Site is between you and the Supplier. Travelfusion is not a party to this contract and it only acts as an intermediary. It is only contractually obliged to pass your booking request to the required Suppliers (for example the airline, hotel, rail company) that is available on the TF Site. It does not provide travel services or any booking-related services, and it has no control whether your booking request is accepted by the Suppliers that is available on the TF Site.

Where for the purposes of processing any payment for a booking, Travelfusion may at its sole discretion act as the merchant for any card payments. So the debit or credit card you submit for the payment of the booking will be used to fund the payment made by Travelfusion to the appropriate Suppliers in certain cases at Travelfusion’s sole discretion. Travelfusion will be entitled to retain any fees it receives for acting as a merchant of payment for processing the payment transactions and any refunds. In such cases as well, Travelfusion will be acting as an intermediary and will not be a party to any contract between you and the Suppliers. The contract will only be between you and the Supplier. All bookings made in this manner will be subject to the terms and conditions of the appropriate Suppliers, including its conditions of carriage and any other terms that you may view in the course of the booking process.

Only persons aged 18 years or older may book with the Suppliers.

You agree to abide with the appropriate Suppliers’ terms and conditions with regards to any booking requests you submit to them, any bookings you make with them and any purchases you make from them.

You can only make a booking request for the services provided by the Suppliers which are made available on the TF Site.

Please note that when you complete the required fields of the booking request screen on the TF Site, and when you submit the booking request by clicking on the "Book" button, you will be making a binding booking request to the appropriate Supplier. You will at the same time enter into an agreement with Travelfusion whereby you authorise Travelfusion to pass your booking request information through to the appropriate Supplier.

Prior to completing and submitting your booking request, you should carefully check all of the information that you have entered.

All booking confirmations and tickets will only be issued electronically and these will be sent directly to you by the appropriate Supplier. All queries relating to the booking must be referred by you directly to the appropriate Supplier and not to Travelfusion. Since all

bookings will be confirmed by the Suppliers via e-mail or to your mobile phone, it is your sole responsibility to ensure that your e-mail address and mobile numbers are kept updated at all times and you notify the Supplier of any changes.

Each Supplier has its own rules and regulations with regards to but not limited to the following important matters which, if you do not observe and comply with, you may be refused to be allowed to travel. Please contact the Supplier directly if you have any questions. These matters may vary for every Supplier and can be found in Suppliers’ terms and conditions which you must read as your booking will be subject to each Supplier’s terms and conditions. Travelfusion does not have any control over any such matters :

  • Documents that you must show to prove your right of carriage, travel, stay, etc. It is your responsibility to be in possession of all necessary and valid travel documents for your journey / travel / stay, etc., as well as any necessary identification documentation.
  • Cancellations and changes to any bookings that you book through the TF Site are subject to the Suppliers reserving the right to make changes to the schedules and cancel confirmed bookings. Please contact the Suppliers directly if you have any questions or would like to cancel or make changes to your booking. Travelfusion does not have any control over such matters and is not responsible for such schedule changes or cancellations.
  • Carriage, check-in closing times, etc. which must be observed, failing which you may be refused to be allowed to travel or stay.
  • Baggage as Suppliers may impose extra fees for checked, oversized or excess baggage that is not included in the payment of the total price made at time of the booking through the Site.

Please note that the following additional costs and charges may be payable by you which may or may not be included in the total price paid at the time of the booking through the TF Site :

  • As part of the booking process, you will be asked to select your preferred method of payment. Some of the methods of payment may be subject to an extra additional fee to cover the costs the company (such as Travelfusion, travel provider, card company and other third party) may incur in collecting the payment as a result of using a certain method of payment. You will be informed of any additional fee for your chosen payment method prior to submitting your booking request.
  • You may be charged by the travel providers for additional services. For example, airlines can charge for services such as airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks, etc. Any charges for these additional services are not included in the price of your booking as displayed on the TF Site unless explicitly provided otherwise, and must be arranged with and paid to the airline directly.

  • Extra fees for checked, oversized or excess baggage may be imposed by the Supplier and these fees are not included in the total price made at time of the booking through the TF Site and will need to be paid directly to the Supplier by you.

You must refer to the Supplier’s terms and conditions and visit its website for any information you require about your booking, details on your Supplier and its liability for injuries, damages or delays. Please contact the Supplier for additional information about your booking. A link to the Supplier’s terms and conditions on its website is usually provided during the booking process.

The TF Site looks for better deals by combining return-trip tickets issued by different Suppliers for each segment of travel. Because two or more tickets will be issued, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply for each segment of travel. Any changes made to one of your tickets will not affect the other tickets (for example, if your initial flight is cancelled by either you or the Supplier, the other Suppliers with whom you booked your return flight is not obligated to issue a refund or change your itinerary). You are responsible for complying with each Supplier's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). Please carefully review the terms and conditions of each Supplier’s contract before booking, and ensure that you complete the booking requirements for all the required tickets. Because fares change frequently, please check that both of the listed fares are still available before proceeding with your bookings. If you are travelling internationally, you may need to provide proof that you have a return flight at check in and at immigration. You may want to print both of your e-ticket confirmations before starting travel.

6. General

Travelfusion does not control or own the Suppliers that can be accessed through the TF Site. The airline, rail, hotel or any of the travel product is owned, controlled or made available by the Suppliers and/or a third party. These Suppliers alone are responsible for the content of their products. Travelfusion is not responsible for the content of any external sites.

All bookings will be made with the Suppliers. If the booking is made through a booking agent, the booking agent will be the agent of the Suppliers. Travelfusion has no responsibility for the booking or the travel product because it has no involvement in producing any of the products and services which comes from the Suppliers and has no involvement in providing the services and/or travel products that you book, which are also provided by the Suppliers.

As Travelfusion is not a Supplier, it does not set the prices of the travel product and is not able to warrant or guarantee the prices displayed on the Site. Prices will frequently and constantly be changed and you should always check whether the price asked for a booking is the one you expected. Some travel products may also be sold in a different currency which does not match a pre-set currency or a currency chosen by you for the display of the search results. Any currency conversion details on the TF Site is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary and your payment provider (e.g. your credit card company or Travelfusion where it acts as the merchant of payment) may charge conversion fees and apply another date’s currency rate.

7. Disclaimer Publishing of Product Info, Blogs, Reviews and other Social Media content

Although Travelfusion has taken all reasonable steps to provide you with access to adequate and correct travel information, Travelfusion cannot provide any warranties or guarantees of any kind, including but not limited to the accuracy, title, security, non-infringement, integrity or quality of such information. You must bear the risks associated with the use of a global network like the Internet, message boards and listings.

Travelfusion also makes no warranty or guarantee that the TF Site and the TF Content will be accurate, complete, comprehensive or up to date; will meet your requirements, apply to your circumstances or that the quality will meet your expectations; will be available on an uninterrupted, error-free, secure and timely basis; or that any results obtained from your use of the TF Site or any services provided through the TF Site will be accurate or reliable

Since the information accessible through the TF Site is provided by a number of travel sources, Travelfusion cannot give any warranties, conditions or guarantees of any kind in respect of the TF Content, software or services available through the TF Site. In particular, Travelfusion, its directors, officers, employees, representatives, Suppliers, providers, affiliates and any third parties connected with Travelfusion hereby expressly exclude, are not liable for and disclaim all liabilities in connection with the following:

  • incompatibility of the TF Site and services with any of your equipment, software of telecommunications links; errors or interruptions of the TF Site or services; unsuitability, unreliability or inaccuracy of the TF Content; inadequacy of the TF Site and services to meet your requirements or expectations; any loss or damage to, or viruses that may affect your computer equipment, computer programmes, data or material as the result of your access to and/or use of the TF Site; any act of god, accident, delay

To the full extent allowed by applicable law, you agree that Travelfusion will not be liable to you and/or any third party for any consequential or incidental damages (including but not limited to loss of profits, loss of savings, loss of privacy and loss of data) or for any other indirect, special, exemplary, incidental, consequential or punitive damages of any kind whatsoever that arise out of or are related to the TF Site, use of the TF Site or the TF Content; any failure or delay (including but not limited to your use or inability to use the TF Site for bookings, reservations or ticketing); or any breach, non-compliance or non-performance of these Terms by Travelfusion or any Suppliers, even if Travelfusion has been advised of the possibility of such damages and even in the event of fault, contract, tort (including negligence), strict liability or otherwise.

You agree that your only recovery for any losses or damages that you suffer as a result of your access to and use of the TF Site, your downloading or use of the TF Content, and your exclusive remedy (except in cases of death or personal injury caused by Travelfusion’s negligence), shall be limited to the direct damages you actually suffer as a result of your use of the TF Site up to a limit of £50.

Nothing in the Terms excludes or limits your rights as a consumer in the case of an individual.

Any products or options offered by the Suppliers which are displayed on or through the TF Site does not in any way imply, suggest, or constitute any recommendation, sponsorship with or approval by Travelfusion of the Suppliers or their products or such options, or any affiliation between any the Suppliers and Travelfusion.

You agree that Travelfusion is in no way responsible for the accuracy, timeliness or completeness of information it may obtain from the Suppliers. When you book travel products with the Suppliers through the TF Site, the Suppliers are responsible for the booking and/or the products and all liability associated therewith, and not Travelfusion. Your dealings with any of the Suppliers accessed through the TF Site is at your own risk, and Travelfusion will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any of the Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your dealings with any of the Suppliers.

The TF Site may contain links to other websites that Travelfusion does not operate or control and for which Travelfusion is not responsible. These links are for your reference and convenience only. Travelfusion does not endorse the contents of those websites, and it does not accept any responsibility for them or for any loss or damage that may arise from your use of them. You should refer to the separate terms of use, privacy policies, and other rules posted on those separate sites before you use them. You agree not to create a link from any website, including any website controlled by you, to the TF Site.

8. Changes to the Terms

Travelfusion reserve the right, at any time and at its sole discretion, to make changes to the Terms. There will be no notice given of any changes made to the Terms. By using the TF Site, you agree to be bound by the Terms which apply at the time of your access to and/or use of the TF Site. You should therefore read the Terms each time before you access and/or use the TF Site.

9. Advertising and Sponsorship

Part of the TF Site may contain advertising and sponsorship. Suppliers and sponsors are responsible for ensuring that material submitted for inclusion on the TF Site complies with relevant laws and codes. Travelfusion will not be responsible for any error or inaccuracy in advertising and sponsorship material.

10. Termination

Travelfusion may terminate your access to and use of the TF Site if Travelfusion considers you to be in breach of or not observing or complying with any of the Terms.

11. Choice of Law and Jurisdiction

The Terms shall be governed by, and construed in accordance with, English law and the courts of England shall have exclusive jurisdiction to settle any dispute, which may arise in connection with the Terms.

12. Miscellaneous Matters

The Terms, together with those agreements made a part of the Terms by reference, make up the entire agreement between us relating to your use of the TF Site, and replace any prior understandings or agreements (whether oral or written) regarding your use of the TF Site.

You may not assign, delegate, sub-licence or otherwise transfer any of your rights or obligations under the Terms. Travelfusion may assign its rights and duties under the Terms providing that your rights under the Terms are not prejudiced.

If any provision of the Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect.

Failure by either party to exercise any right or remedy under the Terms does not constitute a waiver of that right or remedy.

Your reservations, bookings and purchases of travel services or products through the TF Site will be subject to the terms and conditions that will apply to the appropriate Suppliers, which you will observe and comply with.

We may not be able to respond to any of your comments and questions. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas) and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future Travelfusion sites or programmes. Please also remember that you are responsible for whatever material you submit, including its reliability, originality, and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any and all rights to materials submitted to us become the exclusive property of Travelfusion.

Nothing contained in these Terms will be deemed to constitute either party as the agent or representative of the other party, or that both parties are entering into a joint venture or partnership of any nature for any purpose.

This Website is operated by:
Travelfusion Limited
3.01 Wenlock Building
50-52 Wharf Road
London N1 7EU

Travelfusion Limited is incorporated under the laws of England and registered with the Companies House in England under company registration number 3880175.

The VAT number for Travelfusion Limited is 749 5474 83

These Terms were last updated on 28 August 2014