COVID-19 Cancellation Support

Information on Cancellation Options

We appreciate how the current situation involving worldwide travel has caused huge disruption in your processes and creating a strain on your resources. Therefore, we wanted to give you easy access to up-to-date information on how to manage disrupted flights for each airline. We will endeavour to update this page as soon as new information comes in.

Last Updated: 28^th July, 2020

Airline	How to check if a booking has been affected	What options is the airline offering?	How is Travelfusion helping?
ryanair	https://www.ryanair.com/gb/en/travel-updates	Please refer to the airline's guidance, as per the below COVID-19 Information (EC) No. 261/2004 Voucher	Contact BSM: bsm@travelfusion.com
easyjet	Travelfusion has provided all customers with the list of Covid-19 cancelled flights. If you haven’t received the list, please email us at: bsm@travelfusion.com	1. Free changes for cancelled flights. This can be done directly via Manage My Booking 2. Full refund Refund vouchers are now offered via easyJet.com for cancelled flights but any customer who has originally booked via Travelfusion and attempts to request a refund voucher via easyJet.com will instead be sent a cash refund. If the booking can’t be accessed in Manage My Booking, the refund request can be submitted via this form - please make sure you select “NO” at “Are you the lead booker?”	Send Travelfusion the full list of bookings which you wish to have refunded and Travelfusion will bulk automate this process, refunding the original payment method.
airasia airasiaarms airasiab2b airasiacorporate	You may check your flight status here	1. Free Unlimited Date Change (via AVA chatbot) 2. 365 Days Credit Account (to be requested via AVA chatbot) Both have to be requested via chat. Full guide here.	Travelfusion will assist with refunds of cancelled flights.
spirit	Spirit Airlines recommends consulting official government travel resources for your countries of departure and arrival prior to flying. More info here.	Change your reservation OR claim a 12 month reservation credit, please fill out the form here	N/A
wizzairxml	Customers will receive an email notification.	1. Re-book for another flight operated by Wizz Air on the same or – if necessary – a comparable route. The passengers can proceed directly through WizzAir contact centre: +44 330 977 0444 2. Full Refund. Wizzair is now automatically refunding all cancelled bookings. No action needed.	Travelfusion can assist you with the date change, just email us at bsm@travelfusion.com.
germanwings / eurowings	You may check the status of your flight here.	If the booking was paid through our TFPay payment system, it will be refunded back to the agency account. If the booking was not paid through our TFPay payment system, the travel agency / customer has to contact EuroWings directly: service@eurowings.com	N/A
norwegianndc	If your flight is affected, the airline will update the passenger by SMS or email based on the contact information in the booking.	(1) Free change to new dates, apply here. (2) Full refund; the OTA can email agentrefund@norwegian.com.	N/A
vueling	You may check your flight status here.	1. Voucher refunds which can be requested via the Vueling Manage My Booking portal, to be later redeemed only via the Vueling website. Users will need to provide the email address used at the time of the booking 2. The airline offers the agency with a credit accounting for the sum of all refunded flights. The agency can then re-use this credit on new bookings. Travelfusion supports the 'UseCardPreRegisteredWithSupplier' flag for those agencies who have such an agreement with Vueling 3. Refund back to the original form of payment (cash refund), but only by calling the airline's call centre: International: +34 931 227 210 USA: +1 202 770 3541 UK: +44 203 868 6133 France: +33 176 433 190 Italy: +39 069 480 8813 Monday to Friday from 10am to 4pm.	Travelfusion can facilitate Option 2 - bulk voucher credit which you can redeem by using the Travelfusion API.
indigo	You may check your flight status here.	You can reschedule for any date of choice with NO change fee, but only the fare difference if any is applicable. You can convert your ticket to a credit for your future travel and use it to make a booking any time before 30^th September 2020. Refund by fare rules; cancellation fees may apply The agencies can request a full refund to their tfPay agency account	Travelfusion is also working to implement the use of the credit voucher via our API.
vietjet	You may check your flight status here.	To request a full refund one of the following conditions must be met: - The flight has been cancelled by the airline - Visa related: passenger being denied entry to a country - The passenger is being quarantined The refund request must include (1) a copy of the passenger passport and (2) proof of visa being denied / proof of quarantine All changes / cancellations must be done at least 3 hours prior to the departure time Due to the limitation of VJ’s system, the refund process is all manual. It will take at least 90 days to refund.	Travelfusion can handle the the refund request for you, just use this form.
lufthansagroup	All cancelled flights have been placed onto queue 7 in FLX SPRK.	1. Re-protection to new dates. It can be done via SPRK For SPRK assistance call: +442076600408 2. Refund is allowed but will not be handled/processed until further notice	N/A
volaris	The list of cancelled routes can be found here.	An electronic voucher for the amount of the base fare and the additional services purchased. It can be used in the following 90 days to book a new flight, to travel within 12 months. The passenger has to call +1 855 865274	N/A
jetstar	The list of cancelled international flights can be found here.	Credit voucher to the full value of the unused booking to be requested here - Enter your booking number and last name - Select 'View other options' - Select 'Request reimbursement' - Select applicable flights and click ‘Reimbursement summary’ - Confirm your request - The voucher will be emailed to you within 14 business days	N/A
flyadeal	The list of cancelled international flights can be found here.	All info can be found here and here.	N/A
transavia	Transavia has cancelled all flights until 15^th April.	Cancelled transavia bookings paid via tfPay will be refunded back to the agency tfPay account Cancelled transavia bookings not paid via tfPay will be refunded back to the original form of payment Cancelled transaviab2b bookings: the airline made separate agreements with each agency; you may contact the airline for further assistance All b2c bookings will be refunded according to the below time table: Bookings with departure date in and before March: refund by 1 July Bookings with departure date in April: refund between 15 and 31 July Bookings with departure date in May: refund between 15 and 31 August Bookings with departure date in June: refund between 15 and 31September	N/A
peachairlines	The full list of cancelled flights can be found here.	1. Refund, apply here. 2. Transfer to an alternative Peach Airlines flight of the same route (no change in origin and destination).	N/A
scoot	The full list of cancelled flights can be found here.	1. 100% Cash Refund or 120% Voucher Refund, apply here 2. Reroute to another Scoot destination (travel date up to 31 August 2020), apply here. Re-book the flight to a later travel date (up to 31 March 2021) with same origin and destination, apply here.	N/A
flynas	Flynas is suspending all domestic flights in the kingdom of Saudi Arabia for 14 days starting from Saturday 6:00 AM on 21 March, 2020. Suspending all international flights from/to the kingdom of Saudi Arabia airports for two weeks starting Sunday 11:00 AM on 15 March, 2020.	The full amount will be saved as a credit to be used later. You can contact Flynas through the following channels: All Social Media channels Live Chat E-mail: CSU@flynas.com WhatsApp: +966 59 200 1234 Customer Service: +966 800 1244 999 Call Center: +966 92 000 1234	N/A
pegasus	Latest updates about their cancelled routes can be found here.	(1) Re-protection to new dates, or to an open ticket, here. (2) The passenger may receive a refund of his unused open ticket from the airline two months after the flight ban is lifted.	N/A
iberia	You can check the status of your flight here.	(1) Route changes: allowed until the date of flight cancellation (2) Date changes: until March 31st 2021 (3) Full refund These options can be managed via IB Call Centre	N/A
hkexpress	The latest travel updates can be found here.	Date change to the same route One-time change fee will be waived Fare difference will be waived New trip must be completed by 31 March 2021 and the change is subject to seats availability Please contact call center via (852) 3902 0299 or guest.relations@hkexpress.com and make a change Change to a new route of HK Express network One-time change fee will be waived Fare difference will be waived New trip must be completed by 31 March 2021 and the change is subject to seats availability Please contact call center via (852) 3902 0299 or guest.relations@hkexpress.com and make a change Full refund in the form of a credit voucher Enjoy an EXTRA 10% rebate on the base fare Redemption validity: 1 year To view the Terms & Conditions, please click here Please expect 3-4 weeks to arrange a credit voucher Applicable for booking from B2B / API / GDS, however the credit voucher can only be used on HK Express website For GDS booking, please update your email address in order to apply refund in e-refund portal (please refer to sales notice “UO00134_GDS contact details command input” for more information) To submit an application, please go to https://securesettlement.net/hkexpress/e-refund/en Full refund For B2B or API booking, please apply refund request via https://securesettlement.net/hkexpress/e-refund/en. For GDS booking, please submit your refund request via BSP Link / ASD / ARC (IAD), no wavier code is needed. Group booking is not eligible for full refund in cash. All changes must be made before the original departure schedule.	N/A
blueair	You can check the status of your flight here.	Full information about offered options and how to proceed can be found here.	N/A
vivaaerobus	You can check the status of your flight here.	Free date change via 'Manage My Booking' or call centre: +1 866 359 8482 More info	N/A
twayair	The latest travel updates can be found here.	1. Full refund via Manage My Booking. 2. Date Changes. Flight date should be until 30 June 2020. Exclusion Period: 11 April 2020 - 19 April 2020, 28 April 2020 - 6 May 2020 Please call +82 82-(2)-1688-8686 or leave your inquiry through ‘Ask Question’ at www.twayair.com.	N/A
lionairthai	The latest travel updates can be found here.	1. Date Change via Call Centre: +662 529 9999 2. Full refund via Travelfusion.	Apply for a refund here.
britishairways	The latest travel updates can be found here.	The customer can request the refund of their NDC bookings via this form.	N/A
bangkokairways	Bangkok Airways Flight Schedule	Tickets issued on or before 30 April 2020 with traveling date between 28 January 30 April 2020 may request to amend their travel plans or cancel flights with following fee waiver options; Rebook Passengers are allowed to rebook for a new travelling date up to 31 March 2021 without rebooking fee/no show fee. Fare difference due to different RBD (reservation booking designator) is payable upon reissuance. Reroute Passengers are allowed to reroute for a new travelling date up to 31 March 2021 without rerouting fee. The fare difference, fuel surcharges and taxes are payable on reissuing of new tickets. Refund All refund applications will be eligible for a full refund (no fee). Tickets issued on 1 May 2020 onward, normal ticketing policy will apply. The fees for reservation changes, rerouting, refunds and no show will be collected in accordance with the fare rules as stated upon ticket purchase. Email contact for TF customers (OTA used tfPay) and OTA non-TF customers. Flight changes (rebooking/reroute) please email to: reservation@bangkokair.com or Manage My Booking option in PG website (online self-service). Refund request please email to: refund@bangkokair.com Passengers requesting a refund must first contact their Travel Agent or OTA to whom they made their original booking. Travel Agent or OTA will then request refund direct to Bangkok Airways	N/A
aerlingus	The latest travel updates can be found here.	On routes DUB-JFK, DUB-ORD, DUB-BOS, SNN-JFK, SNN-BOS and DUB-AMS: Passengers will be re-accommodated to an alternative same day flight or nearest flight. Change the booking to a later date No change fee will be charged. A fare difference may apply for rebookings. Full Refund: Apply here	N/A
nokair	The latest travel updates can be found here.	1. Rebooking / Rerouting / Open Booking 2. Full Refund The customer can call +662-088-8955 or complete the form.	N/A
cebupacific	You can check the status of your flight here.	1. Rebook the flight, with change fees and fare difference waived. 2. Store the full value of the ticket in a Travel Fund. This is valid for 180 days and can be used to book any Cebu Pacific flight within the next 12 months. 3. Get a full refund. To avail any of these options, use the “Manage Booking” portal in the Cebu Pacific website http://bit.ly/CEBmanageflight.	N/A
interjet	The latest travel updates can be found here.	1. Free date change. 2. Reroute paying the difference in fare. 3. Refunds are permitted in Priority class only. Apply here.	N/A
volotea	You can check the status of your flight here.	The airline has sent a notification email with a link for requesting a voucher with a 12 months validity for the total amount of the booking.	N/A
airarabia	You can check the status of your flight here.	1. Modify the flight to another date or destination without any modification fees (fare difference if any applies). 2. Cancel the flight at no cost and get a credit of the same value to be used within 1 year on any Air Arabia flight. Customers can email: contactus@airarabia.com	N/A
tfjapanflights		All refund requests have to be sent to Travelfusion via this form. For all queries pertaining to refunds and issues, please contact the Travelfusion Support team, but not the airline directly.	Travelfusion will provide all post-booking assistance by completing this form.
spicejet	SpiceJet has suspended all its flight operations from 25th March until 14t April, 2020.	Credit voucher to the full value of the untravelled booking can be requested via the Travelfusion post-booking form.	N/A
swoop	As of March 22, 2020, at 11:59 p.m., Swoop will suspend all international and transborder flights. As travel has not been restricted within Canada, domestic travel is continuing to operate as usual.	Free date change, apply here.	N/A
tigerairaustralia	As of 25 March 2020 all flights have been cancelled.	Customers will be provided with a Virgin Australia Travel Credit. Apply here or, if the flight has already flown, here.	N/A
tigerairtaiwan	The latest travel updates can be found here.	Passengers who purchased Tigerair Taiwan’s valid tickets to/from Macau on/before 24 January 2020 (flight number starts with IT), travelling before 31 March 2020 and departing from Taiwan can apply directly online here. From 24 hours prior its original departure, no need to contact Tigerair Taiwan’s call centre. Please note that it will take 4 weeks.	N/A
sunexpress	SunExpress had to suspend all of its flights to, from and within Turkey until April 30, 2020.	All options are listed here. To proceed contact SunExpress directly.	N/A
bambooairways	The latest travel updates can be found here.	Free date change to any flight date from 21/03 - 31/05/2020 (not applicable during TET holidays) Refund in the form of a voucher Full refund The customer can contact Bamboo Airways using the same email registered in the booking 19001166@bambooairways.com	Travelfusion will provide all post-booking assistance by completing this form.
skyairlinexml	The latest travel updates can be found here.	(1) Free date change, apply here. (2) Refund in the form of a voucher, apply here.	N/A
skyexpress	The latest travel updates can be found here.	All passengers with tickets issued until 4 March, 2020 and travel date until 31 March, 2020, will be able to change with no rebooking fees. The new travel date should be beforel 31 October, 2020. If there is a fare difference, it will be charged For ticket changes kindly contact +30-215215 6510 or callcenter@skyexpress.gr	N/A
condor	The latest travel updates can be found here.	All guests with a scheduled departure between 12^th March 2020 and 28^th May 2020 (short- and medium-haul) and until 25^th June 2020 (long-haul flights) will be contacted personally and will automatically receive a flight credit that can be used flexibly and in a variety of ways in the event of a flight cancellation. More information here.	N/A
airfranceklm	The latest travel updates can be found here.	1. You can modify your booking online in the "My Bookings" section of our website or in the mobile application. 2. You can then cancel your original flight and obtain a non-refundable travel voucher valid for one year on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights.	N/A
tuifly jetairfly jetairflyb2b	Flights canceled between March 23^rd and April 30^th. More information can be found here.	TUI will refund all cancelled PNRs due to COVID-19 via the original form of payment, so via the VCC. TUI will start this refund process on the 6th July and hope to finalize all refunds by the 1st August.	Travelfusion can facilitate a bulk voucher credit which you can redeem by using the Travelfusion API.
flairairlines	The latest travel updates can be found here.	1. For flights within the next 72 hours, please email us below or Call 1-800-441-7214- flightchanges@flyflair.com or visit this page. 2. For other inquiries or changes to flights departing beyond 72 hours, please email support@flyflair.com or visit this page.	N/A
olympicair	The latest travel updates can be found here.	1. Your ticket may be rebooked with no additional cost: Send an email request to: b2tsupport@olympicair.com; distribution.gds@aegeanair.com 2. Voucher valid for future travel, apply here. 3. You may request voluntary refund (according to fare rules): Send an email request to: b2tsupport@olympicair.com; distribution.gds@aegeanair.com	N/A
corendonairlines	All flights from 24th March until 30th April 2020 have been cancelled.	1. Free date change; any price difference will be charged 2. Full refund, they will issue the first refunds in July 2020 Email: servicecenter@corendon-airlines.com Corendon Airlines will contact each passenger and confirm which option they prefer.	N/A
malindoair	The latest travel updates can be found here.	Ticket issued on or before 17 March 2020 for travel date up to 30 April 2020. Credit Shell valid for 180 days after date of issuance. Must apply before original departure date The new travel date must be within 1 year from the original departure date Fare difference may apply The refund request should be sent to: agent@malindoair.com or sales.kul@malindoair.com	N/A
jetsmart	The latest travel updates can be found here.	Change of date and / or destination, without paying the change fee or fare difference for flights until June 30, 2020. If your new flight is from July 01 onwards you will have to pay any fare difference, apply here.	N/A
singaporeairlines	The latest travel updates can be found here.	For a full refund, email the request to: sq_assistance@singaporeair.com.sg	N/A
nokscoot	The latest travel updates can be found here.	1. Unlimited flight change until 24 October 2020; apply here by 15 May 2020 2. Refund in the form of a voucher, valid for 1 year, apply here	N/A
trenitalia	The latest travel updates can be found here.	Customers residing abroad will receive a refund by bank transfer. Customers living in Italy will receive a voucher. The request can be submitted to Trenitalia following the standard procedures. In particular: For long haul train tickets (Frecciarossa, Frecciargento, Frecciabianca, Intercity, EC), here. For regional trains, here.	N/A
salamair	The latest travel updates can be found here.	Process a voucher holding the passengers name valid for one year. Re-booking free of charge. Voucher valid for one year, without any passenger name. Full refund.	Travelfusion will provide all post-booking assistance by completing this form.
goair	The latest travel updates can be found here.	Only date changes are offered. The change fee will be waived but any fare difference will still be charged.	Travelfusion will provide all post-booking assistance by completing this form.
searcharter (tfair)		Customers must not to contact the airlines directly, they have to contact Travelfusion or info@searcharter.com All the bookings with departures from March 18th to April 30th have flexibility to change dates up to December 31st 2020, subject to availability; no change fees will be applied, price difference may apply; The refund of the booked fares would be possible only in cases of flight cancellation and only for bookings made before March 10th 2020, special cases could be evaluated from case to case. At the moment the full refund is not always guaranteed. In order to give our contribution to the airline sector, It is important to avoid doubled or tripled requests and several contact attempts, all the requests will be managed but each request has a delayed response time. It is important that the customers avoid contacting the airline directly; this would result in doubled requests.	Travelfusion will provide all post-booking assistance by completing this form.
bluexpress	The latest travel updates can be found here.	The airline is offering vouchers to be used for future reservations, up to 1 year from the booking date. Vouchers are sent to the email addresses reported into the PNRs by the customers. For information: contact@blue-panorama.com	N/A
kululaprepay	The latest travel updates can be found here.	The airline has entered into voluntary business rescue proceedings to safeguard the company and its stakeholders. Travelfusion is working on obtaining a full refund for all flights that were not operated due to the airline cease of operations.	N/A
gol	The latest travel updates can be found here.	1. Cancellations and credit: You will be able to cancel your trip and keep the fare value as a credit for future travel. The amount will be available in full for one year, counting from the date of purchase. 2. Rescheduling: If you prefer, you will be able to reschedule your flight to any other date, as long as it is within 330 days of the date of purchase. There will be no rescheduling fee; however fare differences, if any, will apply. 3. Cancelations and refunds: If you choose to cancel your trip and request a refund, the cancellation fee will not be charged. However, the refund fee may apply, depending on the rules of the fare type in question. If you’re looking to purchase a ticket, the policies for rescheduling and cancellation described above will apply for flights departing up to September 30, 2020. We suggest that you use our digital channels, voegol.com.br and the GOL App, to make the modifications to your flight and get more information. Our Customer Service Center, at 0300 115 2121 will also be ready to help you, and will prioritize customers with flights leaving within the next 72 hours.	N/A
avianca	The latest travel updates can be found here.	1. Change Dates, apply here. 2. Refund Voucher, apply here.	N/A
jet2 jet2b2b	They will resume operations on 17 June 2020. All flights before that date have been cancelled.	The customer can request the refund of bookings, sending their list on a weekly basis to Jet2. Please email bsm@travelfusion.com to receive instructions on how to proceed. Important Note. Jet2 is cancelling all bookings for the next two weeks without notifying the passengers and refunding the cards that have been booked with. If you are trying to retain the customers booking, you need to change flights and/or claim a refund voucher.	N/A
airkbz	All flights are canceled from 11 April 2020 to 18 April 2020.	1. Free date change 2. Full refund Send your request to: bsm@travelfusion.com.	N/A
nouvelair		For all flights with: * Issue date: by 30 April 2020 * Travel Date: From 3 March 2020 to 31 May 31 2020. (1) Free date change to any date until 31 December 2020. Fare difference may apply (2) Cancellation and refund in the form of a voucher: The credit is valid for one year from the date of issue. It is non-refundable. How to proceed: The request must be sent at least 72 hours before the scheduled flight date.	N/A
airindiaexpress airindiaexpressb2b		Issue date: before 30 April 2020 Travel dates: 1 march 2020 - 30 September 2020 1. Free date change, up to 31 March 2021; fare difference may apply. 2. Cancellation by fare rules; cancellation fees may apply. The customer can proceed via Manage My Booking.	N/A
mywayairlines		1. Free date change up to 31 December 2020; fare difference may apply. 2. Cancellation by fare rules; cancellation fees may apply.	Travelfusion will provide all post-booking assistance by completing this form.
edelweissair		1. Free date change until 31 December 2020; discounted fare difference may apply 2. Refund in the form of a voucher For options (1) and (2) the customer can call +41 848 333 593 3. Full refund For option (3) the customer can apply via this form.	N/A
aircanadab2b	The operating routes can be found here.	The passenger will receive full credit, which they can use towards future travel. This credit is valid for travel within 24 months of the flight cancellation date.	N/A
skyup	All flights until 5 May 2020 have been cancelled.	Free change to a set date OR to an open booking Cancellation by fare rules; cancellation fees may apply The customer must contact the airline via chat.	N/A
lionair		(1) Free date change, until 31 October 2020 The passenger can contact the airline directly. (2) Full refund (-10% administration fee) The customers can request it to Travelfusion.	Travelfusion will provide assistance with the refund by completing this form.